learn more about us

Look through our FAQ or reach out to us
directly.

What is the Star Laundry difference?

We take pride in providing the highest level of quality and service. Our proprietary chemical blends have built a reputation of bright and white sheets. We will turn your greying sheets white again! Our process and risk mitigation protocol has been designed so that our operation never shuts down despite weather, natural disasters, floods, electrical outages, etc. We are committed to getting your linen back to you!

Where are you located?

We are located in Paterson, NJ, which is 20 minutes outside of New York City. We have 3 facilities co-located on the same block and each facility is a redundant backup to one another. We are here to serve you!

What kind of quality controls do you have in place?

We have designed our process to utilize a blend of technology and human intervention. The human element in the process allows us to have extra eyes and attention on your linen so the linen is carefully handled. Our team can make process adjustments based on things they see and ensure the highest quality product makes it back to you. Quality is engrained in everything we do!

Do you deliver on holidays, in extreme weather conditions, and during natural disasters?

We deliver 365 days per year regardless of holidays, weather, or disasters. We own and operate our trucks so we can ensure delivery reliability. Our robust risk mitigation plan allows us to ensure operation regardless of weather or natural disasters. We are committed to delivering you what you need when you need it.

How do you handle rewash?

Your linen will be returned to you in 3 categories: (i) clean, (ii) stained, and (iii) discard. We ask you to set aside the stained linen until you have at least half a bin. Once you have accumulated at least half a bin, send it back to us for rewash processing. The rewash process has more aggressive process parameters and a stronger proprietary chemical blend. We do everything we can to get those tough stains out so you can extend the life of your linen!

What is the turnaround time for laundry sent out?

The linen and terry have a 24 hour turnaround time so what we pick up today will be back to you tomorrow! The household items have a 3-5 day turnaround time so that we can accumulate enough household items for a full batch.

How do I know what I’m getting back each day?

A daily shipping list will be provided with your delivery that summarizes what is delivered that day. Each bin will have a yellow slip summarizing the contents of each bin and each bin has a unique bin number. We keep a record of all these at our facility as well so that we can have traceability throughout the process.

What is the pricing structure?

Our pricing structure is flexible to meet your needs. Whether you need price per pound, per item, or per occupied room, we have you covered!

How will I be invoiced?

Invoices are sent once a week and will provide a breakdown of what was processed in the past week. Daily shipping lists will be provided with your delivery and the weekly invoices are an aggregate of the daily shipping lists with prices attached.

What will our delivery time be?

We do our best meet the delivery time that your property needs.

Can I come visit the plant?

Yes! We encourage you and your team to visit the plant and learn more about our operations. Please feel free to reach out to us at any time to schedule a visit.

Testimonial

The team at Star Laundry is absolutely wonderful! Since our time using their services, we have been extremely satisfied. They provide top notch service, attentive customer support and consistently deliver a quality product. This is definitely a company you can count on.

Star has been a great partner to us. I've been in the industry for 15 years and they are one of the best. Their product is consistent, clean and reliable. We have open lines of communication and I'm confident I can always count on them.

We've had so many challenges with different laundries in the past but Star has been such a reliable partner that laundry is no longer something we worry about. They produce a quality product, have great service, and we are happy we made the switch.

News And Blog

Latest from Star

Star Laundry is a commercial laundry service specializing in hotels for the New York City metro area. Quality and service are engrained into everything we do. Let us worry about the laundry so you don’t have to.

Prepare for Peaks with an Experienced Laundry Service Provider

Star Laundry can help hotels anticipate their laundry service needs and flex up and down as they require, ensuring that they are always prepared for peaks.

Sustainability in the Hospitality Sector

At Star Laundry, we recognize the role we play in the supply chain of the hospitality sector, and have implemented measures to ensure our operations are as sustainable as possible.

New Star Laundry Website Unveiled

With a powerful new logo-marque and brand style to represent us, Star Laundry is driving forward with an enhanced digital presence.

Forbes Feature Star Laundry President

Star Laundry president, Yaakoub Hijazi, talked to Forbes about inheriting and growing the business, and leaving a lasting legacy in the laundry industry.

Need Support?

Contact Star Laundry

Come be a part of the Star Laundry family today. Please fill out the form below. Our team is available via phone at (973) 247-9300 or email us at contact@starlaundry.com Customer satisfaction is our guiding principle; we are always here to help.

Telephone:

(973) 247-9300

Email:

contact@starlaundry.com

421 E 16th St., Paterson, NJ 07514s